General Information, Polices, Terms and Conditions

Walch Creekside Log Cabin Retreat
In Maggie Valley, North Carolina
Rental Agreement

“THIS IS A VACATION RENTAL AGREEMENT UNDER THE NORTH CAROLINA VACATION RENTAL ACT. THE RIGHTS AND OBLIGATIONS OF THE PARTIES TO THIS AGREEMENT ARE DEFINED BY LAW AND INCLUDE UNIQUE PROVISIONS PERMITTING THE DISBURSEMENT OF RENT PRIOR TO TENANCY AND EXPEDITED EVICTION OF TENANTS. YOUR SIGNATURE ON THIS AGREEMENT, OR PAYMENT OF MONEY OR TAKING POSSESSION OF THE PROPERTY AFTER RECEIPT OF THE AGREEMENT, IS EVIDENCE OF YOUR ACCEPTANCE OF THE AGREEMENT AND YOUR INTENT TO
USE THIS PROPERTY FOR A VACATION RENTAL.”

It is understood that Walch Creekside Log Cabin Retreat at 67 Reservation Road, Maggie Valley, NC 28751 including furnishings is privately owned by Marc Walch and Linda Marcantonio, with Great Smoky Rentals (GSR) solely as Agent for the Owner.

CHECK-IN AND CHECK-OUT TIMES:

  • Check-in is at 4:00 P.M.
  • Check-out is at 10:00 A.M.
    Late departures will result in another day rental rate charge.

ACCESS TO CABIN:

  • Upon a confirmed reservation either through GSR, or Airbnb/TripAdvisor/Flipkey/VRBO/HomeAway or other outside marketing vendor you will receive a phone call from our property manager, John Alcorn with Great Smoky Rentals and will be provided with arrival information to access the cabin and address any questions you may have regarding the Walch Creekside Log Cabin Retreat.
  • Great Smoky Rentals (GSR) and Alcorn Property Services (APS) are available for emergency maintenance and cabin issues 24 hours/7 days per week 828-564-6855.

RESERVATION FEE, RENTAL FEE, TAXES, PRE-PAID RENTAL DEPOSITS, AND SECURITY DEPOSITS WAIVERS WHEN RESERVATION MADE THROUGH GREAT SMOKY RENTALS.

  • A $45 Non-refundable Reservation Fee will be charged to all guest booking through Great Smoky Rentals.
  • A Jackson County Occupancy Tax of 4% and N .C. Sales Tax of 7% will be added to all Pre-paid Rental Deposits and collected by GSR.
  • Non-Holiday Reservations require a 50% Pre-paid Rental Deposit made by credit card at the time of making the reservation.
  • Reservations for Holiday/Peak Weeks require entire Rental Fee paid with a credit card at time of booking.
  • A $250 Security Deposit Waiver Form is signed within 90 days of reservation dates.
  • Security Deposits may be used to repair damages, replace missing contents, or to reimburse owners or agents for expenses resulting from agreement violations, such as charged phone calls, Internet charges in access of daily limit, movie charges, check fee, trash left in unit, dirty dishes left unwashed, furniture moving, or unacceptable condition of unit on departure. Should housekeeping find the house in an unacceptable condition, photos will be taken and additional charges will be charged to your Security Deposit. Guests are financially responsible for damages in excess of the Security Deposit and for additional cleaning if necessary. There will be a $30 security deposit deduction for all keys not placed back into the cabin lock box.
  • Final Pre-paid Rental Deposit balance and Security Deposit Waiver Form must be received by GSR at least 90 days prior to your arrival. It is your responsibility to make sure your final balance payment is received by GSR within the 90 days of your arrival date or risk forfeiture of Pre-paid Rental Deposit and Cancellation of Reservation.
  • If mailing checks for final Pre-paid Rental Deposit send to:
    Great Smoky Rentals , P.O. Box 1448, Maggie Valley, NC 28751.
  • There is a $30.00 per check fee for all returned checks.
  • All monies collected by GSR will be deposited in a non-interest bearing escrow account.
  • Disbursement of all monies to Great Smoky Rentals operating account will be upon day of check-in.

CANCELLATION POLICY AND REFUNDS:

We know that plans can go astray, however we rely primarily on advance reservations and cancellations cannot readily be filled, so to be fair to all concerned our policy is:

  • If you cancel a Non-Holiday/Peak Season reservation prior to the 90 day arrival date your Pre-paid Rental Deposit and Applicable Taxes collected is refundable, less a $100 Cancellation Fee.
  • If you cancel during the 90 days prior to your arrival all reservations would forfeit the Pre-paid Rental Deposit and Applicable Taxes collected.
  • On all reservations if the dates you cancel are re-booked with a confirmed reservation by another guest we will refund your Pre-paid Rental Deposit and Applicable Taxes collected, less a $100 Cancellation Fee.

No appliances are guaranteed and there will be no refunds on appliances, power, water or TV failures but we try to keep these in good working order and any failures will be repaired as quickly as possible. We also feel that our website provides you with ample information regarding the features, elevation location and roadway, floor plan and condition of the cabins, therefore, we will not refund any portion of your Pre-paid Rental Deposits upon arrival, but we will do everything possible to accommodate a reasonable request. All guests are financially responsible for the time reserved; there will be no refunds due to weather, change of plans, or early departures.

These above policies were adopted to control the additional cost to owners and increased rental fees due to cancellations.

WINTER MONTH RESERVATIONS:

During your winter visits, stay tuned to TV/Radio/Weather stations for storm warnings or watches. Depending on the severity of the storms and your location, it is your responsibility to take necessary precautions. We will assist if possible and/or give you names of wrecker services in the area. Walch Creekside Log Cabin Retreat requires 4-Wheel drive and possibly tire chains due to weather conditions during winter months . Should you have any questions on road conditions contact GSR regarding accessibility. We are not responsible for damages incurred due to weather or cost to evacuate your family or vehicles. If GSR or APS are required to assist you in an evacuation due to a snow in, you will be charged for their services.

SATELLITE INTERNET: Limited wireless Satellite Internet service 500 MGB per day additional data purchases available at $16 per 2 GB through our property manager.

HOT TUBS: For the safety and enjoyment of our guests the hot tub is cleaned between stays. This might necessitate a delay in using the hot tub when you arrive because the water has not reached the desired temperature. We apologize for this inconvenience should this happen. Please be sure that the hot tub cover is kept in the down position after use to insure safety of all guests and allow for proper re-heating of the water. For your safety it is recommended that use be limited to 15 minutes to avoid over heating and also not to drink alcohol while in the hot tub.  Guest should not put any soaps or oils into the hot tub. Should any of these items or other foreign materials be introduced into the hot tub that causes the cleaning of the hot tub to be more than normal then there will be a minimum $30 charge.

PETS: Pets are not allowed in the cabin or on the property.

SERVICE ANIMALS: Mobility, visually or hearing impaired persons have the right to be accompanied by an assistance dog trained to provide assistance to the person with respect to the person’s impairing condition, on any premises that person rents.

SMOKING: We do not permit smoking inside our “No Smoking” cabin. Smoking is permitted on the decks and grounds. Please extinguish all cigarettes in ashtrays and dispose of them properly to prevent a fire hazard and keep the grounds well maintained.

CLEANS: Departure Cabin Cleaning and Spa Cleaning inclusive in Rental Fee.

MAINTENANCE:

  • Maintenance and cleaning services are performed by Alcorn Property Services (APS) and can be reached by notifying John Alcorn (GSR & APS) at 828-564-6855.
  • Please report any problems or damages in the cabin the day of check-in to GSR/APS. If not reported, we must assume the damage or loss occurred during occupancy and may deduct it from your security deposit.
  • When maintenance needs arise during your stay (light bulb burns out in a non-reachable place, leaky faucet, toilet runs, grill starter doesn’t work, oven burner not working, etc.), It may be necessary for us to enter the unit during reasonable hours to perform minor repairs but tenants are not required to be on premises.

TRASH: Trash must be deposited at the Hornbuckle Community trash container at the entrance road to the community. Jackson County does not provide curb-side pick-up and unfortunately there is no recycling. It’s a good idea to dispose of trash each time you go into town and please do not leave trash bags on decks as it attracts animals. ALL TRASH MUST BE REMOVED FROM YOUR RENTAL UPON DEPARTURE.

PHONE: The phone number to Walch Creekside Log Cabin Retreat is 828-926-4398 and local and limited long distance calls can be made.

TENANT RESPONSIBILITIES: Walch Creekside Log Cabin Retreat comes fully furnished with dishes, silverware, cookware and linens (towels, bath mats, sheets, dish towels) but guest provide/perform the following:

Guest provide paper products

  • toilet paper (1 roll per bathroom startup provided)
  • paper towels and napkin
  • trash bags, soaps/hand & body soaps, dish, dishwasher and laundry soap

Guest are required

  • to wash and put away all dishes
  • remove any/all items from refrigerator/freezer
  • remove your trash

We ask that each unit be treated as if it were your own. Do not rearrange the bedding or furniture. Great Smoky Rentals will not be responsible for any items left in a cabin by a tenant. If GSR is requested by tenant to pick up and return any item left in a cabin, items will be returned by UPS or US Postal Service , plus a service charge of $30.00 will be deducted from your security deposit.

FIREPLACES AND CAMPFIRES:

  • Firewood available for purchase and delivery through property manager, John Alcorn with Great Smoky Rentals but requires per-order payment and delivery prior to guest arrival.
  • Be sure that the fireplace damper is open before lighting a fire.
  • All fires need to be fully extinguished prior to leaving the cabin anytime during the guest stay and upon final departure.
  • Only campfires in the designated fire ring.

Fire is a huge threat to the area, if you start a fire and it gets out of control you will be held personally and financially responsible, so never leave a fire unattended.

HEAT SYSTEM: During the winter months, upon departure please place the hall thermostat for furnace to 55 degrees and unplug any space heaters if utilized.

WINDOWS, DOORS & LIGHTS: Upon departure be sure that all windows are in their locked position and doors are securely pulled tight and locked. Additionally, turn off all lights to conserve energy.

MOBILE SLEEPING UNITS: No mobile sleeping units are permitted at the units for additional housing or access to water and septic system.

SUB-LEASING: It is against policy for you to sub-let your unit. Example: Should you reserve a unit for a month, it is expected that you will be staying there, not you for several days, then your neighbor, relative, employees, etc. for several days or weeks to make up the month.

MEDICAL AND FIRE EMERGENCIES:

  • Call 911 for all emergencies and indicate the home is at 67 Reservation Road, Maggie Valley, NC 28751 in the Hornbuckle homeowners community in Jackson County.
  • In case of fire or house damage also contact property manager, John Alcorn with GSR after contacting 911.
  • The closest hospital is Haywood Regional Medical off Hwy 19 coming in from the east of I-40.

EVICTION: According to Section 42A-23 of the North Carolina Vacation Rental Act, a tenant staying for 30 days or less, may be evicted in an expedited eviction proceeding if the tenant does any of the following: (1) Holds over possession after his or her tenancy has expired; (2) Has committed a material breach of the terms of the vacation rental agreement that, according to the terms of the agreement, results in the termination of his or her tenancy.

GENERAL STATEMENT: All information contained herein is considered to be accurate and truthful. GREAT SMOKY RENTALS, ALCORN PROPERTY SERVICES AND THE HOMEOWNER assumes no responsibility and shall have no liability whatsoever for errors, including without limitations, typographical errors and or omissions. Rates, furnishings, and amenities are subject to change without notice. In the event a home is unavailable for rental due to fire, water damage, acts of nature, etc. we will do everything possible to find you equal accommodations. If we are not able to do this all deposits will be refunded. The renter fully understands that: GREAT SMOKY RENTALS, ALCORN PROPERTIES SERVICES AND THE HOMEOWNER is not responsible or liable to renter for loss or theft of any of the renter’s personal property, accidents, injury or damage of any nature from any cause to renter (including guests, licenses, or invitees) or acts of God, weather, road, travel or skiing conditions or other recreational activities, or items removed or changed in the home. Guest(s) hereby agrees to INDEMNIFY and hold GREAT SMOKY RENTALS, ALCORN PROPERTIES SERVICES and the HOMEOWNER harmless from any and all claims including those of third parties, arising out of or in any way related to Guest(s) use of premises or the items of personal property provided therein. Guest(s) assumes the risk of injury or other losses relating to any recreational activities and will hold home owner and its agents harmless with respect there to.

 

We Do Business in Accordance With the Federal Fair Housing Law
(The Fair Housing Amendments Act of 1988)