Frequently Asked Questions
How do I get into Walch Creekside Log Cabin Retreat?
You will receive via email/messaging access information a couple weeks before arrival. The address is 67 Reservation Road, Maggie Valley, NC 28751 (be sure to put zip code and some mapping tools will only get you to Soco Road) but we highly recommend following our driving direction found on the Contact Us Page once you enter the community.
What is the property managers name and contact phone #
Property Manager is Mary Leatherwood phone # is 828-421-7379
Do you provide meal service?
No we do not , but the Walch Creekside Log Cabin Retreat has a fully equipped kitchen for guest to prepare their meals, as well as, a BBQ propane gas grill on the wrap around deck.
What do I need to bring for my Smoky Mountain Trip?
Bring camera, personal items and clothing that you can layer, shorts for summer months, bathing suit for the hot tub and playing in the creek. Blue jeans are appropriate at most Maggie Valley Restaurants. See our detailed list of what we do and don’t provide.
What airport do we fly into and what car rentals are available to reach your cabin ?
When is the best time to come stay at Walch Log Cabin Retreat in Maggie Valley?
We are a year round vacation rental cabin and depending on your personal taste for adventure and exploration each season offers a special nature experience. Please remember winter season requires one vehicle in the party to be 4 wheel drive and chains/cables due to possible snow and ice.
What can we do in the area?
You can explore main street of Maggie Valley, Waynesville and Cherokee as all offer a unique quaint town experience. Cataloochee Ski and Ranch are always a fun place for all seasons of the year with winter sports and wild life viewing. Fall leaves is a wonderful time to jump on the Blue Ridge Parkway and explore the many hiking trails and waterfalls along the route to either Cherokee or Asheville. While heading into Asheville have lunch at Pisghan Inn restaurant and enjoy the panoramic views of the Smoky Mountains. Day trips to Nantahala Outdoor Center, Chimmney Rock, Clingman’s Dome are just a few adventures trips of the area. If guest prefer city life shopping in Asheville’s eclectic town, visiting the Biltmore Estates and/or Grove Park Inn always is a full day of sightseeing.
What is there to do around the cabin?
The Walch Creekside Cabin is the perfect place to hang out on one of the two wrap around decks listening to the soothing sound of the creek as you read that book you promised to finish on your vacation. Hike along the creek to many community waterfalls and check out the rock crevices for the largest population of salamanders in the world. The game room is a fun gathering place with large table for playing cards or board games, or challenging family members to a game of ping-pong or a game of pool. Start or end the day relaxing in the hot tub spa and then grill up a BBQ meal or home cooked meal in our fully equipment kitchen for all to savor. There is a small fire pit on the high bank overlooking the creek off the back deck. The community is perfect for UTV as the gravel roads up and down the mountain side allow for an enjoyable ride at sunset.
Do you have Wireless DSL Internet and Cable TV available?
We have satellite Direct TV for viewing pleasure.
The cabin has limited wireless Satellite Internet service (25mbps speed) and 1GB per day is provided for guest with additional data purchases available at 3GB for $9, 5GB for $15, 10 GB for $30 and 25GB for $75 that will be deducted from your security deposit. You will not be able to stream or play video games on-line as they will use up an entire monthly allocation and shut or slow the Internet down, so please limit Internet use to checking email and have your group turn cell phones off when not in use.
Cellular service is limited in the mountains and most carriers do not work at the cabin but occasionally you can get a signal on the community road on the drive in/out. We provide a land line with free long distance by dialing 1 and the # you wish to reach. The cabin phone #828-926-4398 as calls can be received in as well.
Do you have Air Conditioning and Heat in the cabin?
This cabin is cooled by the cool air of being at a high elevation and the cool air off the creek keeps the temperature comfortable in spring and summer seasons, therefore there is no central air conditioning in the cabin. Each room does have a ceiling fan to circulate the cool air. The cabin does have a large gas furnace for a central heating system.
Is there a hot tub for guest use?
There is s a large hot tub on the lower deck and a jet tub in the master bathroom. For the safety and enjoyment of our guests, your hot tub will be drained and cleaned the morning of your departure date. Your cooperation will be appreciated. For arriving guests, this might necessitate a delay in using the hot tub on the first evening of your stay because the water may not be totally heated. We apologize for this inconvenience, but your safety is important. Please be sure that the hot tub cover is kept in the down position after use to insure safety of all guest and allow for proper re-heating. For your safety it is recommended that you limit use to 15 minutes and do not drink alcohol when in hot tub. Please don’t let the water level go below the jets or the motor can burn up and it will not work properly. Do not add anything to the water as it will require additional multiple flushes of the pipes, therefore, resulting in a surcharge against your security deposit.
Can I bring my pet?
PETS: Pets are not allowed in the cabin or on the property. Some guest have chosen to board their pet in Waynesville at several boarding options, so they can pick-up and drop-off and take their pet with them on their daily adventures. Guest need to be aware that the Great Smoky National Park does not permit pets in the park or on the trails.
SERVICE ANIMALS:
Service Animals in North Carolina Housing
Under North Carolina’s service animal law, people with disabilities who use service animals are entitled to have those animals with them on any premises they lease, rent, or use. A landlord may not require you to pay extra to have a service animal, although you are liable for any damages your service animal causes to the property or to another person.
The federal Fair Housing Act requires housing facilities to allow service dogs and emotional support animals, if necessary for a person with a disability to have an equal opportunity to use and enjoy the home. To fall under this provision, you must have a disability and you must have a disability-related need for the animal. In other words, the animal must work, perform tasks or services, or alleviate the emotional effects of your disability in order to qualify. (For more information, see the Department of Housing and Urban Development’s guidance on service animals.)
How close are you to restaurants and grocery shopping?
A wide variety of restaurants are in Maggie Valley and Waynesville area that are reasonable priced and family friendly. The Chamber websites on the Sightseeing Tab and the Restaurant & Shopping Tab of our website provides a list of all restaurants. Our favorites in Maggie Valley are Frankie’s for Italian, JArthur’s for All-American dining, and Guayabitos Mexican restaurant. In Waynesville, we have enjoyed dining at Maggie’s Galley Oyster Bar for seafood for years which used to be in an old cabin by Ingles but now is off the interstate at Sulfur Springs Road. If you are willing to drive along the Parkway, Pisgah Inn offers a nice meal with a beautiful mountain range view but is over an hour half drive. There are a couple gas station mini-marts in Maggie Valley, but we recommend doing your main shopping at Ingles or Publix in Waynesville. Be sure if you are grocery shopping at Ingles to get your Ingles card as the saving is worth the effort to obtain the card at the customer service counter.
Can I smoke at the cabin?
SMOKING: We do not permit smoking inside our “No Smoking” cabin. Smoking is permitted on the decks and grounds. Please extinguish all cigarettes properly to prevent a fire hazard and keep the grounds well maintained. Guest are responsible for damages incurred due to smoking and fire risk and will be charged a surcharge if cleanup is required due to left cigarette butts or ash damage.
What do I do with our trash?
Trash must be deposited at the Hornbuckle Community trash container at the entrance road to the community. Jackson County does not provide curb-side pick-up and unfortunately there is no recycling. It’s a good idea to dispose of trash each time you go into town and please do not leave trash bags on decks as it attracts animals. ALL TRASH MUST BE REMOVED FROM YOUR RENTAL UPON DEPARTURE or there will be a $10 surcharge per bag against your security deposit.
What do I need to bring as far as soap and paper products?
You provide paper products such as paper towels, toilet paper (1 roll per bathroom startup provided) , napkins, trash bags, soaps/hand & body soaps. A limited of supply of dish soap, dishwasher detergent, and trash bags provided.
How do you expect the cabin to be left upon departure?
You are required to wash, dry and put away all dishware in their marked places, remove all items from refrigerator, and remove your trash. If you have moved furniture please move it back to original place or an additional charge will incur against security deposit.
Does everyone need a fishing or hunting license?
Please refer to website link provided regarding licensing requirements for the state of North Carolina for fishing and hunting. Licensing in NC
Is there a public golf course nearby?
Yes, there is a public golf course in nearby town Lake Junaluski. Lake Junaluski Golf Course
What time is check-in and check-out?
Check-in is at 4:00 P.M. Check-out is at 10:00 AM.
Late departures will result in a charge against your security deposit based on cleaning service surcharge. We have many back-to-back bookings; please be prompt on departure so the cleaning service has time to prepare the cabin for the next guests.
You will receive a email/message with access information to the cabin.
There will be a $30 security deposit deduction for all keys not placed back into the cabin lock box.
What if there is a maintenance issue at the cabin?
Maintenance and cleaning services are performed by MARY LEATHERWOOD OUR PROPERTY MANAGER. PLEASE REPORT ANY PROBLEMS OR DAMAGES IN THE CABIN THE DAY OF CHECK-IN. IF NOT REPORTED, WE MUST ASSUME THE DAMAGE OR LOSS OCCURRED DURING YOUR OCCUPANCY AND MAY DEDUCT IT FROM YOUR SECURITY DEPOSIT. When maintenance needs arise during your stay (light bulb burns out in a non-reachable place, leaky faucet, toilet runs, grill starter doesn’t work, oven burner not working, etc.), please notify Mary Leatherwood at 828-421-7379 or mleatherwood@sunburst.com. It may be necessary for us to enter the cabin during reasonable hours to perform minor repairs but tenants are not required to be on premises.
Where do I purchase firewood for the cabin's wood burning fireplace and fire ring?
Firewood should be purchased in bundles at the local store/gas stations.
What temperature should I leave the cabin at when I depart and should I lock the cabin up?
If cleaners have not arrived upon your departure time of 10 am please do:
- turn thermostat at 55 degrees
- turn off all lights
- be sure that all windows are closed and in their locked position
- doors are securely pulled tight and locked
- return key to lock box.
What if we have an emergency?
Call 911 for all emergencies and indicate the home is at 67 Reservation Road, Maggie Valley, NC 28751 in the Hornbuckle homeowners community in Jackson County. In case of fire or house damage also contact property manager and owners.
The closest hospital is Haywood Regional Medical off Hwy 19 coming in from the east of I-40.
What kind of vehicle do I need in the winter when there is snow and ice on the roads?
At least one vehicle should be 4 wheel-drive and have tire chains/cables in the winter months when there is the possibility of snow and ice. We are not responsible for damages incurred due to weather or cost to evacuate your family or vehicles. If our property management are required to assist you in an evacuation due to a snow in, you will be charged for their services.